Privacy Policy
Introduction
This privacy policy outlines how Connected Loans Pty Ltd (ACN 82 632 901 734) trading at Elevate365.ai and its subsidiaries (“Elevate365.ai,” “we,” “us,” or “our”), operating as www.elevate365.ai utilizes, shares, and processes your information. It details our practices regarding your personal data when you use our services, which include those available on our website at www.elevate365.ai, as well as our mobile, browser, and desktop applications, and any other services where this policy is linked (collectively referred to as the "Services").
Additionally, this policy informs you of your privacy rights. For further details on the terms that govern your use of the Services, please refer to our terms of service, which are incorporated by reference into this policy. It’s essential to read both this privacy policy and our terms of service to fully understand how and why we use your personal data and the conditions under which we provide our Services.
By accessing or using the Services, you acknowledge that you have read, accepted, and agreed to all the terms outlined in this privacy policy, as well as our terms of service. If you disagree with any part of this privacy policy, please refrain from using or accessing our Services.
Our business address is 3/6-8 Herbert Street St Leonards NSW Australia 2065.
Our email is hello@elevate365.ai.
Eligibility
We need to process your personal data to run our organization and deliver our Services. By accepting our privacy policy and terms of service, you confirm that you have read and understood these documents, including how and why we use your personal data. If you do not wish for us to collect or process your personal data as described in this policy, please do not use our Services.
Please be aware that we are not responsible for the content or privacy practices of any third-party organizations or services that interact with our Services. We recommend reviewing the privacy policies of these third parties before using any of our Services.
Our Services are not intended for children under 18. If you are under 18, you may not use the Services and should not provide any information through them.
Information We Collect About You
Personal data refers to any information that can identify an individual. This does not include data that has been anonymized (i.e., where identifying details have been removed).
We may gather, utilize, store, and share various types of personal data about you, categorized as follows:
- Identity Data: This includes your first name, last name, job title, and company name.
- Contact Data: This encompasses your email address and phone numbers.
- Technical Data: This includes details such as your IP address, browser type and version, time zone, location, browser plug-ins, operating system, and device information used to access our website. Additionally, it covers referral sources, visit duration, page views, navigation paths, and patterns regarding the timing and frequency of your website usage.
- Usage Data: This provides insights into how you interact with our website. This data is collected anonymously through tools like Google Analytics, Google Ad Manager, Google Tag Manager, Hotjar, Sizmek, Capterra, Facebook Pixel, Facebook Conversions API, LinkedIn, Twitter, Salesforce and HubSpot.
- Marketing and Communications Data: This includes your preferences for receiving marketing communications from us and third parties, as well as your communication preferences.
- Payment Transaction Information: We may collect information related to purchases made through our Services. To complete payments, you might provide specific details such as your credit or debit card number, expiration date, CVV code, and billing address (collectively referred to as "Payment Information"). This also includes your name, as well as billing, delivery, and shipping addresses needed to process transactions. Please be aware that we collaborate with Service Providers to manage payment transactions. We do not collect or store your credit card or financial account details; this information is managed by our Service Providers. When you use a third-party service through our Services, you are subject to their privacy policies and terms and conditions. We encourage you to review the privacy policies and terms of use of these Service Providers before utilizing their services.
Our websites are intended for a general audience and are not aimed at children under the age of 18. We do not knowingly collect personal data from children or minors. If we or our Service Providers become aware that a child or minor has submitted personal data without parental consent, we will delete that information from our records. If you have any questions about personal data that may have been provided by a child, please contact us.
Information We Collect About You
We use the information we collect from Customers and Website Visitors to:
- Provide, maintain, evaluate, and enhance our Services.
- Process transactions and subscriptions, and send related information, such as confirmations, receipts, invoices, customer experience surveys, and service-related notifications.
- Deliver technical notices, security alerts, and administrative messages, and respond to your comments and inquiries to offer customer support.
- Communicate about products, services, and events and information that may interest you.
- Monitor and analyze trends, usage, and activities related to our Services.
- Customize your experience on our Site.
- Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activities, protecting the rights and property of Elevate365.ai, our customers, and others.
- Identify and resolve errors in our Services through debugging.
- Fulfill our legal and financial obligations.
- Achieve any other purpose disclosed to you at the time of data collection.
Data Security
The security of your personal data is a top priority for us. We make reasonable efforts to secure and protect the privacy, accuracy, and reliability of your information, safeguarding it from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We implement security measures that we believe are appropriate and in line with industry standards. However, as no data security protocol is completely foolproof, we cannot guarantee the security of our systems or databases, nor can we assure that the personal data we collect about you will not be breached, intercepted, destroyed, accessed, or disclosed without authorization. Therefore, any information you transfer to or from the Services is done at your own risk.
We encourage you to help us keep your information secure. Your Services account is protected by a password. It’s crucial that you choose your password carefully and take steps to prevent unauthorized access to your account. This includes signing out after using the Services and ensuring that your password and computer are secure. You are responsible for maintaining the confidentiality of your password and account, and you are fully accountable for all activities that occur under your password or account. We reserve the right to terminate your access to the Services and any related agreements if we discover or suspect that you have disclosed your account or password information to an unauthorized third party.
We also strive to ensure that our Service Providers implement physical, electronic, and procedural security measures to protect your personal data and guard against unauthorized access and disclosure. Only authorized personnel and our Service Providers performing legitimate business functions for Elevate365.ai are permitted to access your personal data. Despite our efforts, the Internet has inherent security risks, and Elevate365.ai cannot promise, nor should you expect, that your personal data, searches, and communications will always remain secure. It’s important to be cautious about how you handle and disclose your personal data, including any usernames or passwords required to access services on our websites.
Elevate365.ai will process personal data solely in a manner that is compatible with and relevant to the purposes for which it was collected or authorized by you. To the extent necessary for these purposes, Elevate365.ai will take reasonable measures to ensure that personal data is accurate, complete, current, and reliable for its intended use.
Elevate365.ai Operates from Australia: Privacy and data protection laws vary across different countries and jurisdictions. When your information is transferred from your home country to another, the laws that protect your personal data in the receiving country may differ from those in your country of residence.
Please be aware that the information we collect about you through the Services may be transferred, processed, and/or accessed by us in Australia or in other countries where we or our Service Providers operate. The privacy laws and standards in some countries, including the rights of authorities to access your personal data, may not be the same as those in your country of residence.
How long will my personal data be used?
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. This includes meeting any legal, accounting, or reporting obligations.
To determine the appropriate retention period for your personal data, we consider:
- The amount, nature, and sensitivity of the data.
- The potential risk of harm from unauthorized access or disclosure.
- The purposes for which your personal data is processed.
- Whether we can achieve those purposes through alternative means.
- Relevant legal requirements.
Updates
We may update this privacy policy periodically, and we encourage you to review it each time you visit our Services. The latest version of the privacy policy will govern our use of your information and can be found on our website. If you need access to previous versions, please feel free to contact us.
We will inform you of significant changes to this policy by posting a notice on our Services or by sending you an email detailing the updates.
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